Important Information
Policies
To help make your stay at Hilton Cairo Zamalek Residences in Cairo as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Essential guidelines covering arrival procedures, payment rules, and stay requirements.
- Check-in and Check-out
Check-in begins at 3 PM and check-out is at 12 PM. A valid ID and a credit card are required upon arrival. The hotel may pre-authorize cards prior to check-in.
- Payment and Deposits
Visa, Mastercard, and American Express are accepted. Additional charges apply for services such as parking, laundry, and transfers.
- Smoking and Pets
The hotel offers both smoking and non-smoking rooms. Pets and domestic animals are not permitted, except for service animals.
- Children and Extra Beds
Children are welcomed. Extra beds and cribs may be provided for an additional fee, depending on the room category and availability.
- General Conduct and Safety
CCTV, fire alarms, extinguishers, and 24-hour security maintain safety. Guests must comply with hotel rules regarding occupancy, quiet hours, and facility use.
- Parking
Valet parking and on-site private parking are available for an additional charge.